Customer Issue: Mrs. Ramos had grown tired of having a noisy, slow garage door opener and felt that it needed an upgrade to a newer model.
Our Solution: A Chamberlain B1381 model garage door opener seemed like the obvious choice for Mrs. Ramos. It would be quiet while operating and had the power needed to have no trouble lifting and lowering her garage door. It also would allow her to fully light up her garage if she required. She agreed that this would be perfect, and our experts assembled and installed it.
Garage Door Opener Repair
Customer Issue: The opener turned on and lit up normally, but simply refused to operate.
Our Solution: Replacing the motherboard inside of the garage door opener, and then resetting the device to factory defaults and reprogramming it, did the job and got the opener working. The opener was new and under warranty, so the manufacturer covered all of our customer’s expenses.
Customer Issue: Sensors out of place.
Our Solution: This customer’s sensors had been bumped and were no longer correctly aligned, so we used measuring tape across the door to line them back up at the proper angle to meet again. We then tested to ensure they were working precisely.
Customer Issue: Damaged panel.
Our Solution: The damage was quite extensive but luckily didn’t spread to any other panels. We’ve laid down customer’s options for a replacement and provided a safety inspection to ensure the door was operating properly after the service.
Garage Door Troubleshooting
Customer Issue: Damaged cable and a dented track.
Our Solution: After seeing the tracks were slightly dented, making the door rattle, we realigned them. In addition we’ve also checked the cable and determined it would be best to replace it with one of the multi-strand products we have as spare parts.
Customer Issue: Broken garage door spring.
Our Solution: We’ve carefully evaluated the system and recommended a replacement of both springs. After disconnecting the opener, we safely removed the springs and replaced them with a new, high quality pair.